from the Library of Maura

New Look for a New Year

September 6th, 2010 · 1 Comment

It’s that time again — the new academic year has begun, and many of our libraries’ article databases have unveiled interface changes. There are usually a couple of these each fall, but I think this year is somewhat unusual in that three of the biggies have redesigned:

1. EBSCO, including Academic Search Complete
2. LexisNexis, the news and law database
3. JSTOR, the full-text database of scholarly journals across the arts and sciences

I’d wager that these three databases together probably capture the lion’s share of our undergraduates’ searches — if not in total then at least their first attempts at finding information on their research topics. I haven’t had time to fully explore the changes, though I did take a brief spin through each database.

At first glance the EBSCO changes look fairly minor. In their last redesign they added an incredibly useful feature — a pop-up bubble that displays an article’s abstract from the results list — so I’m predisposed to feel positive about this redesign.

On the results list, all of the options that can be used to refine results have been moved to the left side of the page (previously they were split between left and right columns). I’d guess this will make it much easier for students to use these options.

Another nice new feature is that once you click through to the article detail page, the links to use to print, save, email, etc. the article appear in the right column under the Tools menu.

Of course these are only a few of the changes, but I’d like to point out just one more that I like: in the top navigation bar the Thesaurus link now reads Subject Terms. The less time librarians have to spend explaining library jargon, the better (IMHO).

I’ve always disliked the LexisNexis interface so my hopes were not high for this redesign. So I was pleased to see that the changes have made LexisNexis much easier to use.

While the Easy Search page looks a bit busy, most students will probably get the most use out of the Search the News box. And the news search from this page is much, much better than it used to be. It’s streamlined, and with far fewer choices it is far less confusing. An advanced search with more fields and limiters is just one click away on the All News page.

Most importantly, the News search now defaults to all available dates. Previously the default date range was only the prior two months, and the dropdown menu to change this option was all the way at the bottom of the page and very easy to miss.

I’m still not a big fan of the LexisNexis results or article displays (why are the icon links for printing/saving/emailing so incredibly tiny?), but the search redesign is definitely a step in the right direction.

And then there’s JSTOR. JSTOR caused quite a stir late last month when their interface changes were unveiled. Briefly: when the redesign launched, the search results defaulted to displaying articles from all publications archived by JSTOR. While this doesn’t sound like a problem in theory, in practice not all libraries subscribe to all JSTOR collections. The kicker is that initially JSTOR didn’t enable OpenURL, which allows libraries to link between databases. This meant that search results were potentially returning lots of articles that could be available in another database, except there was no way to link over to them.

Lots of librarians cried foul when they realized the scope of these changes, and you may have seen the article at Inside Higher Ed and several blog posts (here and here, to name just two) about the kerfluffle. And luckily JSTOR responded pretty quickly, so OpenURL has been enabled.

Other than the linking issues, I think the JSTOR interface changes are great. Again, I’d never been fond of their previous interface – I found it deceptively simple with just the one field for search terms, and the Advanced Search always seemed overly confusing. The new interface still has just one field, but with the addition of Browse By Discipline links that make it easier to drill down to a specific journal or quickly scan the journals available in each subject.

The Advanced Search also seems streamlined and easier to use. Again there’s the option to limit by discipline or individual journal, which seems like it will be really useful for beginning students who may get far too many results if they search across all disciplines.

These redesigns will definitely change the way I teach students how to use EBSCO databases, LexisNexis and JSTOR. At City Tech our research and library instruction program starts up again tomorrow, and I’ll be interested to see how students react to the changes, too.

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Searching and Finding

October 3rd, 2009 · 2 Comments

Perhaps you saw the article in last week’s Chronicle of Higher Ed about the difficulties of searching library catalogs. No? Librarians have been chatting about it all week. I’ve been chewing over it too, and finally have time to get down some comments.

It’s true that many library catalogs and article databases have poorly-designed user interfaces, I absolutely won’t argue with that. And it’s very frustrating, both as a librarian and a user. However, the article seems to muddle a few different issues.

The article begins with the story of a graduate student who’s had trouble finding books on Thomas Jefferson. I have to admit that I’m a bit mystified by a few things:

1. Online library catalogs provide keyword searching, but they also allow searching by title, author, or subject. My guess is that if the student had searched for Jefferson by subject, her search would have been successful. Of course, with the ubiquity of the internet everyone has become more accustomed to keyword searching (including librarians). But, frankly, a keyword search of Thomas Jefferson on the internet also wouldn’t produce the results that this grad student needs (umm, Wikipedia?). As librarians, we need to remind our users that for simple questions, simple internet searches will usually suffice, but more complex information needs will require more complex search strategies.

2. Books in libraries are organized by subject, just as are books in bookstores. Of course librarians assign call numbers to books to catalog and organize them, but the call numbers are arranged by subject; thus library stacks can be browsed in the same way as at bookstores. Maybe we also need to remember to emphasize that to our users. At my library we have neat bookmarks with the Library of Congress call number ranges printed on them that we can pass these out to students at the reference desk — I need to remind myself to do that more often.

3. Article databases can be particularly difficult to use, especially for novice searchers. Database interfaces are complex, and it’s confusing to students that there are so many different interfaces to learn to use. This is a direct result of the economic and production history of scholarly journal publishing, but knowing this doesn’t make the reality of searching article databases any easier. Yes, new products can search across multiple databases and the library catalog at the same time (called federated searching), but they can be clunky to use. And they’re usually expensive, too.

I’m excited about new solutions coming down the pike, but (like some of the commenters on the Chron’s piece) I’m hesitant to believe that one, magical, Google-style search box should be the utopian goal for academic libraries. Scholarly information is complex. It’s text, images, data, audio, video, some “traditionally” published and some not so much, and it’s in all sorts of places on the internet: free, paid, and in-between. It would certainly save us a lot of time if we had a search engine sophisticated enough to find the scholarly info we need amongst all of the billions of pages non-scholarly content on the internet. But isn’t searching an important part of the scholarly process? Doesn’t it help us refine our questions and discover new areas of interest?

Or maybe it’s just that I like searching. Which, I suppose, is why I’m a librarian.

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